Connections Support Co-ordinator
Reporting to a Connections Manager, you will be responsible for preparing commercial and regulatory compliant quotations for customer applications for a new or amended electricity supply (connection); for example to accommodate low carbon technology, such as an electrical vehicle charging point.
This is an office based role where you will deliver personalised customer service from the initial customer enquiry to providing the quotation. You will support the Connection Technicians throughout the delivery of the end to end connections process, resulting in a 10/10 customer experience within the region.
We are looking for enthusiastic individuals who are committed to delivering great customer service and who can be a part of a winning team in consistently delivering for our customers on every customer request for a new or amended electricity supply (connection).
Starting salary: £23,233 with progression to £25,685 on achievement of competencies
Does this sound like you?
•Customer service – demonstrate what great customer service looks like providing timely and accurate information whilst offering solutions to problems regarding customers work requirements.
•Effective communication – able to adapt your communication style to your audience and work well with our customers over the phone and via email/written communication.
•Excellent organisational and time management skills, including the ability to manage multiple priorities and meet business requirements
•Team Working – a strong team player who works well with others to deliver results and maintain a quality customer service
•Ability to meet performance targets and regulatory standards
Essential Requirements:
•GCSE English and Maths
•The ability to communicate with all types of people in a clear and concise manner to provide excellent customer service.
•Strong organisational and time management skills.
•Excellent team working and problem solving skills.
•Good IT skills including use of Microsoft applications specifically Outlook, Word & Excel.
Please read the full job description for Connections Support Coordinator
Closing date for applications: 24th October 2022